1) Deliver from FBA Warehouse or other USA Warehouse: Orders with No Tax. Such as the models: Autel MK808, MK908, MK908S PRO, ML529, ML629, IM508, IM608.
2) Deliver from China Warehouse: Orders Maybe have import tax from your country. Such as the models: Autel EVO 2 Pro Drone, EVO Lite+, EVO Nano+.
The definition of customs.
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments that are sent to and from a country or region must clear customs first.
The persons who will be responsible for my import duty.
Import duty is what your country customs will charge you when your package passes through your country customs region. It's always buyer's duties to clear customs and pay the relevant custom duties in order to make sure the deliver's safety. So dear customer, your package import duty will be responsible by importer yourself, we are not responsible for the import duty. Because we have no idea about your importing country's tariff policy and can not confirm the customs cost.
We don't add the import duty in our product price or our shipping cost.
The price that will be charged for the import duty.
The amount of customs is different from one country to the other country according to your country tariff policy. You should pay attention to your country tariff policy.
Our shipping options include Regular Mail and Express Service. All orders will be declared value as the order's value.
For package delivered by Air mail Post (please refer to our Shipment Policy), we usually declared invoice value same the order vaule. The detail customs duty depends on your country tariff policy.
For package delivered by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently due to the difference of your importing country's tariff policy.
DHL upgraded policy about declared value:
1. All orders will declared value same as the order value default.
2. If you sign for the package with your personal name, we will be required by DHL Company to offer the trade files between us.
UPS and EMS: So far, UPS and EMS haven't upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you can't wait for your package, we recommend you Air mail Post, the delivery time of Air mail Post is usually 7-18 days, it will be faster, but the Air mail Post will charge less import value.
The problem's solution: if your package encounter customs clearance issues.
When you encounter customs clearance issues, we will provide you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.