Return & Refund Policy

Order cancellation

All orders can be cancelled until they are shipped. If you need cancell your order, please contact us before the parcel shipped. Please understand it can no longer be cancelled once the packaging and shipping process has started.

Returns
If the item have any problem, please contact us a return request within 30 days. After we confirmed please follow the instrudctions we attached for the return acceptance. Steps for returning a product and getting a refund as below:

1, Please take photos (there should be at least one containing a shipping label), videos about the item's issues then send them to our email: support@autelmfg.com, At the same time, If you don't like the item Only, You can also contact us for further discussion.
2 , Please wait for our acceptance with the instructions.
3 , You do return shipping (You need to do this within 14 days)
4, Our USA warehouse confirms receipt of your item returned in good condition.
5, We refund your order.
6, As item's issues(include shipping damaged), autelmfg.com will be responsible for all the shipping fee include the return shipping fee.
7, As personal reasons(inlude ordering errors, no items's quality issues), buyer will be resonsible for the return shipping fee.

Returns Notes:
Returns must include all accessories. Items must include original packaging.
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy. Unless otherwise stated, shipping and handling charges are not refundable.

* Item can not be returned after 30 days from the date you receive it.

Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.

If you did not receive the product within the guaranteed time (60 days not including 1-3 day Handle time) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but please contact us firstly.

Start Return: Please contact us by support@autelmfg.com or leave message from contact form. After We Approve according to above rules, You can return order to this address: 2001 WEST MISSION BOULEVARD SUITE A,
91766,POMONA ,CA ,United States,
626-236-8362
Contact Person: Jack

Please allow up to two weeks (14 days) for refunds to be processed by bank.

*You must submit refund requests within:
30 days after the order is delivered.
Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization.

60 business days since your order was placed. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges
If for any reason you would like to exchange your product, perhaps you want to buy autelmfg.com other product. Please contact us first and we will guide you through the steps.

In order to ensure you get the correct refund, Please do not send your purchase back to us directly. Please contact us first.